Refund policy

Cancellation and Returns Policy (Sukellus Noste)

1) Courses and training services: cancellations and rescheduling

To ensure your safety, comfort and the best learning outcome, our courses have a limited number of spots. Therefore, registration is binding.

1.1 Cancellation before the course starts

  • Cancellation at least 21 days before the course start: we refund the course fee.

  • Cancellation 8–20 days before the course start: we refund 50% of the course fee.

  • Cancellation 0–7 days before the course start or no-show: no refund.

Note: If the course includes PADI eLearning and it has been activated/used, the eLearning portion is generally non-refundable, as it is a personal digital product.

1.2 Rescheduling to another date

Due to pool schedules and group structure, rescheduling course dates or sessions is generally not possible without a compelling reason.

If rescheduling is possible (e.g., on a doctor’s recommendation or another justified reason):

  • the transfer will be made, when possible, to the next scheduled group if space is available, and

  • you accept that rescheduling may involve additional costs (e.g., pool or administrative fees). Any additional costs will always be discussed and agreed in advance.

1.3 Illness or injury

If you become ill or injured:

  • you may transfer to another group subject to availability, or

  • you may seek possible compensation through your own insurance (a medical certificate may be required).

1.4 Safety and skill requirements

In diving, shared safety is the top priority. We allocate sufficient time for learning and practice, but if additional training is needed to meet course performance requirements, we can arrange extra sessions in the pool and/or open water.

Extra sessions:

  • are always agreed case-by-case in advance,

  • will not come as a surprise, and

  • are invoiced separately.

1.5 Exceptional circumstances (force majeure)

If the course cannot be delivered due to reasons beyond Sukellus Noste’s control (e.g., pool session cancellation, official restrictions, exceptional conditions), we will primarily agree on a replacement date. If necessary, we will refund the portion of the fee for services that cannot be provided.

 

2) Online store products: returns and refunds

2.1 Right of return and time limit

Products purchased from the online store have a 14-day right of return from the date of receipt, unless otherwise stated for a specific product.

Returned items must be:

  • unused and in resaleable condition,

  • in the original packaging (if applicable), and

  • accompanied by a receipt/order confirmation or other proof of purchase.

2.2 How to make a return

  • Contact us before returning: info@sukellusnoste.fi

  • In your message, include: order number, items to be returned, and a brief reason (optional).

  • You will receive return instructions and a return address.

  • We recommend using a trackable shipping method and keeping the tracking number.

2.3 Refunds

Once the return has been received and inspected:

  • we will refund the product price to the original payment method as soon as possible.

  • If the payment method requires your bank account number (e.g., invoice), we will request it separately.

Return shipping costs: The customer is responsible for return shipping costs unless the item is defective or incorrect.

2.4 Items not eligible for return

For hygiene and safety reasons, we cannot accept returns if the item is no longer resaleable or if a seal/airtight packaging has been opened. This may include, for example:

  • mouthpieces and other hygiene products if the packaging has been opened,

  • digital content or codes (e.g., downloadable products) if delivery/activation has started,

  • customized or personalized products.

2.5 Defective or incorrect item

If an item is defective upon arrival or the delivery is incorrect, contact us immediately: info@sukellusnoste.fi. We’ll sort it out quickly (exchange/refund on a case-by-case basis).

3) Contact details

Cancellations and returns: info@sukellusnoste.fi

Note: Sukellus Noste is a training community and we do not have a single permanent pick-up or return location. Our activities take place in pool facilities rented from partners, on boats, and at various open-water sites. For this reason, the return address is always provided separately in the return instructions to ensure your return is delivered to the correct place and designated recipient.